Returns & Exchanges

ONLINE ORDERS: RETURN & EXCHANGE POLICY

All special orders, discounted and sale items are final sale. 
No returns/exchanges/refunds can be applied.

Full-priced items paurchased from MEUSSHOP.COM may be returned only within 14 days of receipt, provided they are returned unused and in their original condition. All returns require authorization and must accompany a return authorization number. Please email hello@meusshop.com for a return authorization. Returns must be postmarked within 14 days of the original ship date. Shipping costs are non-refundable and return shipping is the responsibility of the customer, except in the case of damaged goods.

Fragrances, candles, and beauty/apothecary are final sale.

We recommend packages be returned via traceable carrier and insured to the full amount of the merchandise. We are not responsible for lost returns or if the item is damaged in the mail. Once items have been received, you will receive a refund (minus the cost of shipping). Please allow one week for processing from the point at which we receive the returned item(s).

We have the right to deny a credit if any returned items do not meet our return policy requirements.

Once we receive your return, please allow 2-3 business days for your return to be processed and then 5-10 business days for your bank to post the refund to your account. Your refund will be credited to the same card used to make the original purchase. We’ll send you an email once we have processed your refund.

STILL HAVE QUESTIONS?
Quickest way to get in touch with us is through texting 908-991-6387 or by sending us an email at hello@meusshop.com.

Exchanges
We are unable to offer exchanges at this time, but if you need to exchange for another size or item, please place a new order on line and return your original order for a refund (as specified above).

IN-STORE PURCHASES: RETURN & EXCHANGE POLICY

All special orders, discounted and sale items are final sale. 
No returns/exchanges/refunds can be applied.

Purchases made at our brick & mortar store at 98 Baker St in Maplewood can be returned or exchanged for store credit only within 14 days of the original purchase date.